Delivering Happiness by Tony Hsieh

Delivering Happiness

You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and p...


Details Delivering Happiness

TitleDelivering Happiness
ISBN9780446563048
Author
Release DateJun 7th, 2010
PublisherGrand Central Publishing
LanguageEnglish
Number of pages246 pages
GenreBusiness, Nonfiction, Leadership, Entrepreneurship, Biography, Management
Rating

Reviews Delivering Happiness

  • Otis Chandler
    2010-05-11
    Tony Hsieh has some nerve suggesting that he built a billion dollar company in pursuit of happiness. But the surprising thing is I actually think he's onto something. Something that cuts through a lot of corporate BS and really makes sense. Tony's thesis is basically that, whatever our intermediate goals in life are (get your dream job, make a lot of money, find the right girl, etc), our ultimate goal is simply to be happy. And what's more, (this...
  • Yodamom
    2015-11-28
    AudiobookNarration- excellent, various speakersI loved this story the unique way they developed this wonderful company. Their moto, respect for each other and love of their customers is something I wish more businesses would aim for. They risked it all, they believed and they won the golden ring but they aren't relying on that ring to carry them, they are always striving for being better. There are amazing firsts, and fumbling fails but never a g...
  • Korrina (OwlCrate)
    2017-03-10
    One of the best books about business, and personal happiness, I've ever read. I found it so inspiring and I can't wait to use what I've learned with OwlCrate. To anyone out there who owns a business, big or small, I highly recommend you read this.
  • Patti
    2010-10-22
    I haven’t read many business books, but when the “Delivering Happiness’ bus came to my workplace, I received a free copy, so I thought I’d give it a try.I understand that this isn’t a ‘tell all’ or an autobiography, but what you get is a scrubbed clean Channel One telling of how to succeed in business without really trying. In a time when many people are anything but happy in their workplaces, I found the book to be more of a guide ...
  • Ryan Kent
    2010-06-24
    Nice and honest account of Tony Hsieh's history. I'm not sure how much of his success I account for his 'genius', or simply his being in the right place at the right time. I wonder if his devotion to Zappos was really based on his gut instinct that the company would succeed, or if that is a story he has told himself to cover the fact that he was simply desperate to have it work since all of the other efforts he had funded had failed and he had wa...
  • John Cass
    2011-02-15
    I'm not sure that Mr. Hsieh really knew what he was doing most of the time. He was obviously quite young when he enjoyed his initial success with LinkExchange, and it's hard to tell wether or not there was ever any sound basis for the decisions he made.I liked his ideas on 'Ask Anything', and how a business should be obsessed with its customers in order to remain successful over the long term. The book also provides some interesting insights as t...
  • Reid
    2012-09-04
    I was already pretty familiar with many of the more unique aspects of Zappos' customer service-oriented culture, which may be why I wasn't blown away by this abbreviated history of the company. Hsieh front-loads the reader right off the bat by warning you that the book is a vague autobiography and company history and business manifesto, but it still feels like it glosses over all three. The most interesting revelations about Zappos' founding and ...
  • Srikanth Krishnamurthy
    2015-01-08
    Delivering Happiness begins like an autobiography of the author ( one of the successful entrepreneurs ) Mr.Tony Hsieh. I felt the first section from the way he described his childhood trying to explore different business opportunities he undertook wasn’t much pulsating. It was a great comeback in the second and third sections of the book which delivered not only happiness but also many other ingredients such as motivation, passion , inspiration...
  • Jacob Mclaws
    2014-07-03
    I like that Tony Hsieh is so straight forward about what he writes. It makes it easy to follow the story of his founding Link Exchange and then running Zappos. This isn't a groundbreaking book and the existential stuff at the end is a bit overkill for a book like this, but I appreciate the intent and I think all in all this is a great story of a entrepreneurial hustler that had some good team building habits.Thought experiments I want to do occas...
  • Laura
    2011-06-28
    Recommended by Kate Burgess at FulfillNet.Easy read. Some takeaways:- Pg. 65 "Don't play games that you don't understand, even if you see lots of other people making money from them."- Pg. 136 "Ask Anything" idea. Employees are encouraged to send an email and ask any question they want. The anonymous questions and answers are compiled each month and emailed to the entire company.- Pg. 149 Re: the Culture Book..."if someone asked you to recite you...
  • Benjamin
    2013-05-03
    I enjoyed reading about the story of Tony Hsieh and Zappos here more than anywhere else because of the way he tells the story. He openly admits he's not the perfect writer, but I definitely agree with some other reviewers here that it makes the story seem much more personable and believable. Although there were some positions he maintains I disagree with, the fact-of-the-matter way he talks about his background and his eventual work with Zappos m...
  • Shannon *Eboni Scarlett* Holliday
    2013-09-08
    I am absolutely blown away by this book! Tony Hsieh (pronounced Shay) the CEO of Zappos spoke to my passion to encourage businesses to forefront and drive customer service within their organizational culture which essentially is the brand. This book makes clear the importance of running a business from the bottom to top as opposed to the traditional iron clad top to bottom structure. By sharing with the world the cohesion that existed between Ton...
  • Santhosh
    2015-01-13
    It takes immense courage to write an autobiography. This is a must read book which I will suggest anyone who has the habit of reading. The book is all about business. When I mean business, I mean Customer service. Starting companies with big ideas won’t go good unless we provide dedicated customer service. An innovative idea called Link Exchange, transformed his life into a millionaire. One thing I understood from he not selling the Link exchan...
  • Samantha
    2010-04-06
    It's not often that I sit down and devour an entire book in one day, but today I read Tony Hsieh (CEO of Zappos') new book 'Delivering Happiness' cover to cover.Some of my favorite classes in college were the Entrepreneurship classes I took through the Wellesley/Olin/Babson consortium. Not only were we given hands on assignments that had us creating our own businesses, but we were also introduced to a large reading list of inspirational books, an...
  • Brian
    2011-03-05
    I received this book as a gift from Mr. Yufei Wang thanking me for editing his application essays for Business School and turning them into something legible. I can safely say that while Yufei may never become a successful CEO millionaire, he at least writes better than one.There are numerous flaws in Mr. Hsieh's conclusions about his life and business ethics (most of which were eaten by a crashed PC just moments ago). Survivorship bias clouds al...
  • Jennifer
    2013-03-17
    Wow, I loved this book! I've probably had it since it first came out in 2010, but finally decided to try the first chapter since I've been reading a lot of fiction lately and thought it was time for some non-fiction. I was surprised that it immediately became hard to put down. The first part is mostly autobiographical, and Tony Hsieh shares several enjoyable and humorous stories about various entrepreneurial enterprises he got involved in in his ...
  • Lena
    2010-09-20
    Zappos' CEO Tony Hsieh has some interesting things to say about business. In Delivering Happiness, a book that is part memoir and part business development story, Tony shares the lessons he's learned from a lifetime of trying to figure out how to make money and the unexpected places that journey ultimately led him.The first part of the book covers Tony's personal history, including his first childhood attempts at turning a profit, his college res...
  • Jay Baron
    2010-08-20
    My first dabble into the world of feel-good hippie business books. I've heard a lot of good things about Zappos, and since I've recently been trying to drive a higher purpose into my own customer service career I figured it may be a good time to start checking into some of these motivational / inspirational reads.That said, I've got a good sense for BS and this book passes the test as being direct and honest, much better than I was expecting. The...
  • Manoj M J
    2017-01-01
    What a great start to 2017This book is an uncensored, unadulterated account of how Tony Hsieh built LinkExchange, sold it to Microsoft and went on to head Zappos as CEO and then sold it to Amazon.I completely loved this book. There are a lot of takeaways - especially on how to build an open and transparent culture at a company, how to manage finances when the economy is down and a lot of other nitty gritty and fun parts of running a startup.But I...
  • Rosie Nguyễn
    2014-05-06
    You know how a book can keep you anchored in the world full of frustration and distraction. You know when everything around you is whirling and when you open the book it's another world and you find joy and peace. Yeah that's my personal feeling with this book.I brought the book with me through continuous travels, and it's my real comfort. Not just because of the book's content, but just when I feel tired with all the social media and people and ...
  • metralindol
    2013-04-16
    ще одна книжка з низки радше практичних, аніж "літературних". і, тим не менше, у ній таки сидить муза. вона уникає повчань чи "тикань" з кожної сторінки. вона - як серіал "друзі" з усіма недоліками і класнощами емоційного плану, гг. адже створити міцнез...
  • Arunbalaji Mohanraj
    2015-09-30
    Delivering Happiness ! One of the best book written by the CEO of world famous customer eccentric company - Tony Sheih. From the beginning Tony narrated his interest towards business from childhood and what are the obstacles that he had faced to take his business into further levels. To be a successful organisation with the great customers, he had learned several things through out his life and he explained it in this book as three sections (Prof...
  • Abenet
    2013-03-31
    In the words of Oprah, "What a GREAT read!"Overall the book provided great insight into the struggles many entrepreneurs experience, and sometimes don't share. I doubt Tony wrote this book as a way to toot his own horn, but after reading about his (and Zappos) journey, I wouldn't judge him if he did :) Tony seems like the type of person who was destined for greatness. If it wasn't Zappos, he would have "made it" with another company. I especially...
  • Miêu Tặc
    2014-10-04
    This is the last book in MMT4 learning journal.The first part is quite interesting and fun while the second one is thrilling. I find the third part was not written so good because there are so many concepts to digest about company culture and core values.There are also three frameworks of happiness, and I prefer the third one Three Types of Happiness: Pleasure, Passion, and Higher Purpose. The higher-purpose type of happiness is about being part ...
  • Andreas Ernst
    2013-12-04
    I really enjoyed reading this book. It is an easy and quick read and tells the fascinating story of Zappos from its founding days until it was acquired by Amazon for $1.2B in stock. The book in particular drills into what makes Zappos so special. Delivering Happiness: A big part of that at Zappos is delivering outstanding customer services and a creating and maintaining an outstanding company culture where employees and other stakeholders thrive....
  • Sambasivam Mani
    2014-06-27
    Learned how small business owners should lead their employees and grow business. Also understood why culture plays a major role in business development. I really like the work around followed in Zappos (the face game) and understood PEC (Personal Emotional Connection), PLUR (Peace, Love, Unity and Respect). It's good to know that Zappos employees didn't use predefined script and there is no time frame for them to work on customer issues. That's t...
  • Yigit Konur
    2015-12-02
    I took many inspirations from Tony Hsieh's story and vision. He also took advantage of having only big company (500+) which apply Holacracy principles. I really respect on what he does, being brave is not so easy when the spots shows to you. Especially trying new things like creating a unique culture by focusing on just a thing to deliver best customer experience in the world. I hope to read something new from Tony as soon as possible!
  • Thoa Nguyen
    2012-04-18
    Delivering Happiness is an amazing book. Through Tony's real stories, we can see that he is a great man with the ambition of making the world happier. Tony has talked about the development progress, the interesting culture of Zappos which, I believe, will be useful for most of businessmen. Let's apply the formula Profit + Passion + Purpose to be more successful!
  • Mariam
    2011-11-14
    Just what the title says - "Delivering Happiness"! It did it for me. Tony delivered happiness to my world. Very inspiring, funny at times, unique & emotional. I am officially head over "heels" in love with Zappos (pun intended). Review coming soon ♥
  • Artem
    2011-06-03
    Начало интересное, есть несколько интересных идей, но полкниги посвящены классическому корпоративному буллшиту, припудренному идей о доставке счастья. Не верю.